Refund and Cancellation Policy

At Smartqrorder, we strive to offer a transparent and fair experience for all users. Please read our Refund and Cancellation Policy carefully.

1. Order Cancellation

Before Order Processing:
Customers may cancel their order before it is accepted by the business. Contact us immediately with your order details.

After Order Processing:
Once the order is accepted or being prepared, cancellations may not be possible. Contact support for assistance.

2. Refund Eligibility

Refunds are applicable if:

• The order was cancelled before processing.
• The business cannot fulfill your order.
• You received an incorrect or incomplete order.
• Payment was made but the order was not confirmed due to a technical error.

3. Refund Process

To request a refund, contact us at smartqrorder@gmail.com within 24 hours of the issue. Please provide your order number and a brief description of the problem. Approved refunds are processed to your original payment method within 7–10 business days.

4. Non-Refundable Situations

• Orders cancelled after preparation or dispatch.
• Dissatisfaction based on personal taste preferences.
• Delays caused by external factors (e.g., traffic, weather conditions).

5. Business User Policies

Each registered business may have its own refund and cancellation policy. Smartqrorder will assist in mediating disputes and processing refunds for payments made through the platform.

6. Contact for Support

Business Name: Smartqrorder
Email: smartqrorder@gmail.com
Address: Gautam Vihar Vistar, Rail Vihar Colony Phase 3rd, Taramandal, Gorakhpur, Uttar Pradesh 273017

We are committed to resolving your concerns promptly and fairly.