Refund & Policy


Refund and Cancellation Policy

Last updated: July 11, 2025
At Smartqrorder, we strive to offer a transparent and fair experience for all users. Please read our Refund and Cancellation Policy carefully.

1. Order Cancellation

  • Before Order Processing:
    Customers may cancel their order before it is accepted by the business. Contact us immediately with your order details.
  • After Order Processing:
    Once the order is accepted or being prepared, cancellations may not be possible. Contact support for assistance.


2. Refund Policy

  • Eligibility:
    Refunds are applicable if:
    • The order was cancelled before processing
    • The business cannot fulfill your order
    • You received an incorrect or incomplete order
    • Payment was made, but the order was not confirmed due to technical error
  • Process:
    Contact us at Smartqrorder.info@gmail.com within 24 hours of the issue. Provide your order number and details. Approved refunds are processed to your original payment method within 7–10 business days.


3. Non-Refundable Situations

  • Orders cancelled after preparation or dispatch
  • Dissatisfaction based on personal taste
  • Delays due to external factors (e.g., traffic, weather)


4. Business User Policies

Each registered business may have its own refund/cancellation policy. Smartqrorder will assist in mediating disputes and processing refunds for payments made through the platform.

5. Contact for Support

  • Business Name: Smartqrorder
  • Email: Smartqrorder.info@gmail.com
  • Address: Gautam Vihar Vistar, Rail Vihar Colony Phase 3rd, Taramandal, Gorakhpur, Uttar Pradesh 273017

We are committed to resolving your concerns promptly and fairly.